Compliments, complaints and suggestions
Your feedback is important to us.
We welcome all feedback as it helps us enhance the quality of the services we offer. Your input can be kept confidential, and it won’t impact the services you receive. Our commitment is to provide outstanding service, consistently exceeding expectations in every interaction.
Use the online form below to submit feedback, including:
- A suggestion about an improvement;
- A compliment about a service or staff member;
- A complaint or concern about a service or way it was provided.
We would love to hear from you
Your feedback helps us improve our services. You can submit your feedback in-person or using the form below.
Submit your feedback
What happens next
If you have provided us with a complaint, we will contact you and let you know we have received your complaint and inform you of any decisions made and/or action taken. We aim to investigate and resolve complaints within 28 business days.
If you remain dissatisfied with our response, you may contact the Victorian Ombudsman (VO). The VO responds to complaints about an action or decision made by a Victorian public organisation. Their service is independent, impartial and free.
To lodge a complaint with the Victorian Ombudsman:Â
- Fill out a complaint form online or;Â
- Email directly to complaints@ombudsman.vic.gov.auÂ
Provide feedback in another language
Call us to request an interpreter to speak about your feedback, during business hours.Â
Email or mail us in your preferred language and we will arrange for this to be translated at no charge to you. Â
Contact us
Mail us
GPO BOX 1461 Melbourne Victoria, 3001
