Financial Administration Victoria

Financial Administration is a service provided by State Trustees where we are appointed as an Administrator by VCAT. As part of this service, we provide support to individuals who are not able to manage their own financial and legal affairs due to disability, illness or injury. This can involve managing everyday finances, making sure the right entitlements are received, or solving a legal issue. We provide financial and legal support based on individual needs. 

The Victorian Civil and Administrative Tribunal (VCAT) can appoint State Trustees to help someone as an administrator. For this to happen an application must be lodged and VCAT must be satisfied that the individual lacks decision-making capacity, an individual needs financial and legal support and there are no other suitable options such as family or friends or when all other options have failed. Prior to appointing State Trustees, VCAT will consider any investigation or recommendations made by State Trustees, The Office of the Public Advocate, medical professionals and the opinions of family, friends and primary carers regarding an individuals need for administration.    For more details on the VCAT process, contact us here

The powers and duties of State Trustees role as Administrator is governed by the Guardianship and Administration Act 2019. This legislation guides how we make decisions for you and explains what we need to do to help you. A key focus of the law is that we must work in line with what’s important to you and your goals, as long as this won’t cause you serious harm. We must also act sensibly and professionally to protect your assets and income.

We will review your insurance agreements to insure you are getting the best deal.

If necessary, we will work with your insurer or or our insurer to insure your personal assets.

As your administrator, we are responsible for protecting and managing your legal interest. If you have any current legal issues affecting your finances or property, you should talk to us about them when you first start working with us. If a legal issue comes up at any time while we are your administrator, please talk to us about it. One of our consultants will then be able to organise someone to look into it for you.  

Our financial planning services can help make sure your money, and any investments, property and assets you have, are set up in a way that works for you.

We have a team of taxation specialists who are responsible for making sure your tax affairs are up to date and correct. They can also work to solve any existing tax issues you might have.

The Victorian Civil Administrative Tribunal can be contacted directly on 1300 018 228

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Use the live chat on the home page.

Or call us with your request on 1300 138 672, 8:30am to 5:00pm Monday to Friday.

You can email your invoices to stl.invoices@converga.com.au or post to GPO Box 1461
Melbourne Victoria 3001. Please note this system will accept PDF documents.

To change your address, we’ll need your new one, the date you moved in and the name and the contact number of your landlord or real estate agent. If you have a lease, we’ll need a copy of that document, the bond amount (if needed), the amount of rent, board and lodgings and information about whether you pay weekly, fortnightly or monthly.

To update your bank details or bank organisation, we need the following filled out: Change Bank Details General Form or Change of Bank Details (overseas) Form and/or Change of Bank Organisation Form and sent either to: State Trustees Limited, GPO Box 1461, Melbourne, Victoria 3001 or via email at: pfa.east@stl.com.au

Typically, a VCAT Administration Order is in place for 3 years.

There are two payment runs each day. If you request money before 4pm you will receive it that evening. If you request money after 4pm, you will receive the next day.